BuuPass works with transport operators to provide digital solutions that seamlessly facilitate convenient and reliable movement for commuters. Currently, we have partnered with Easy Coach, Greenline, and five other major bus companies to facilitate efficient and seamless ticketing online on www.buupass.com, android app and offline on USSD code *877# available on all Safaricom lines. Here is the latest feature: https://www.youtube.com/watch?v=OucNRMUVt-E
We are also the official digital ticketing solution providers for SGR Madaraka Express in partnership with Safaricom. We have processed more than 2.5 million tickets and provided robust tech and support to Kenya Railways.
We’re looking for a highly motivated and productivity-centred candidate to join our team. You will be working in an autonomous, agile environment with a small team that values collaboration, learning, and sharing. By joining us, you would be joining a tight-knit team at a time when you can make a real impact on the direction of the company. Being a startup the work is fast-paced and varied – you are flexible to change and motivated to deliver the best products possible.
QA and Support Specialist
Roles and Responsibilities
Preferably you need to have previous experience with QA.
Document test cases
Interpret and implement quality assurance standards and procedures
Perform and document risk analysis
Draft quality assurance policies and procedures
Create test plans & Code automated tests
Develop standards and procedures to determine product quality and release readiness
Drive innovation and streamline overall testing processes
Identify, isolate, and track bugs throughout testing
Review user interfaces for consistency and functionality
Estimating, prioritizing, planning and coordinating quality testing activities
Reviewing quality specifications and technical design documents to provide timely and meaningful feedback
Communicate between customer support and tech team.
Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
Document internal audits and other quality assurance activities
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyze data to identify areas for improvement in the quality system
Develop, recommend and monitor corrective and preventive actions
Evaluate adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Assure ongoing compliance with quality and industry regulatory requirements
Bonus points, if you are good at project management skills.
Attention to detail
Communication skills - verbal and written
Communication to non-technical teams and clients
Data collection, management and analysis
Problem analysis and problem solving
Planning and organizing
Customer service orientation
Effective interaction with stakeholders