Software QA and Support Specialist

BuuPass works with transport operators to provide digital solutions that seamlessly facilitate convenient and reliable movement for commuters. Currently, we have partnered with Easy Coach, Greenline, and five other major bus companies to facilitate efficient and seamless ticketing online on, android app and offline on USSD code *877# available on all Safaricom lines. Here is the latest feature:



We are also the official digital ticketing solution providers for SGR Madaraka Express in partnership with Safaricom. We have processed more than 2.5 million tickets and provided robust tech and support to Kenya Railways.


We’re looking for a highly motivated and productivity-centred candidate to join our team. You will be working in an autonomous, agile environment with a small team that values collaboration, learning, and sharing. By joining us, you would be joining a tight-knit team at a time when you can make a real impact on the direction of the company. Being a startup the work is fast-paced and varied – you are flexible to change and motivated to deliver the best products possible.




QA and Support Specialist 


Roles and Responsibilities


  • Preferably you need to have previous experience with QA.

  • Document test cases

  • Interpret and implement quality assurance standards and procedures

  • Perform and document risk analysis

  • Draft quality assurance policies and procedures

  • Create test plans & Code automated tests

  • Develop standards and procedures to determine product quality and release readiness

  • Drive innovation and streamline overall testing processes

  • Identify, isolate, and track bugs throughout testing

  • Review user interfaces for consistency and functionality

  • Estimating, prioritizing, planning and coordinating quality testing activities

  • Reviewing quality specifications and technical design documents to provide timely and meaningful feedback

  • Communicate between customer support and tech team. 

  • Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality

  • Document internal audits and other quality assurance activities

  • Investigate customer complaints and non-conformance issues

  • Collect and compile statistical quality data

  • Analyze data to identify areas for improvement in the quality system

  • Develop, recommend and monitor corrective and preventive actions

  • Evaluate adequacy of quality assurance standards

  • Devise sampling procedures and directions for recording and reporting quality data

  • prepare reports to communicate outcomes of quality activities

  • Identify training needs and organize training interventions to meet quality standards

  • Coordinate and support on-site audits conducted by external providers

  • Evaluate audit findings and implement appropriate corrective actions

  • Assure ongoing compliance with quality and industry regulatory requirements

  • Bonus points, if you are good at project management skills. 


Key Competencies

  • Attention to detail

  • Communication skills - verbal and written

  • Communication to non-technical teams and clients

  • Data collection, management and analysis

  • Problem analysis and problem solving

  • Planning and organizing

  • Sound judgment

  • Decision-making skills

  • Customer service orientation

  • Effective interaction with stakeholders

  • Teamwork

How to Apply

Send your resume to [email protected] and [email protected]

BuuPass Kenya Ltd.
Nairobi, KE