UX Researcher

About Ilara

Ilara was founded to bring diagnostic support and essential tests to patients and providers who currently are unable to access these basic life-saving tools. We partner with companies that are disrupting the diagnostic device landscape, integrate their devices into our tech platform, and offer this diagnostic package plus smart financing to health facilities in peri-urban areas across Africa. As a result, our facilities are now able to offer their patients essential tests through our affordable, tech-enabled, point of care (POC) diagnostic suite. 

The suite of software services we are building as an overlay to the existing hardware-based platform will enable our facilities to reach a wider number of patients and drive patient engagement through what we call our closed loop patient management system. This system includes patient and provider portals, automated care programs based diagnostic device results, and a remote care platform for clinics.

You’ll be joining a fast-paced startup environment and have an opportunity to make a large impact on Ilara’s product development at an early stage. The work you do will have an impact on bringing better healthcare services to communities in peri-urban and rural areas of Kenya. 

We’re all super passionate about the work we do, and are looking for people with a drive to make real change in the world!  

What will you be working on?

We’re looking for a pragmatic, results driven UX researcher to lead Ilara’s user experience design projects in the field. Ilara follows a human centred design approach and our team has spent hundreds of hours in the field speaking with our users. As we grow, we’re looking for someone who can own this process and build UX design studies and programs to drive our product development and strategy. You’ll work with the leadership team to define design projects to help us understand what we need to build, and how our products should be designed to meet user requirements. You’ll do this by getting to know our customers better than anyone.


  • Work with the leadership team to identify key areas where we need to gather more information from users

  • Spend 75% of your time in the field coordinating projects, gathering data, and speaking with users

  • Build a user design pipeline for new projects and standardize processes

  • Incorporate user research methods that guide the design, development and refinement of our research

  • Plan and implement design projects such as user interviews, surveys and other design project methods


About you

  • You have 2+ years of experience in UX research/design, behavioural research and/or product design/management roles

  • Strong background in prototyping, user research and human centred design

  • Have experience applying analytical, data-driven decision making to design projects

  • Experience working on real world design projects that have contributed to projects that have been rolled out an iterated on

  • Experience in a fast-paced startup environment where you’ve integrated rapidly and pivoted quickly on your designs

  • Entrepreneurial/business orientation

  • Excited by taking the time to deeply understand a user base and applying that knowledge to develop products and services that serve a real need

  • Some technical experience a bonus

How to apply

Upload your resume, and an (optional) link to your portfolio, to Fuzu. Portfolio submissions are preferred but we will review all applications

Ilara Health
Nairobi, KE