Medic Mobile is seeking a product designer to join our multidisciplinary product team that designs, tests, and builds our open-source, human-centered mobile web application.
Medic Mobile’s mission is to advance good health and human flourishing for and with the hardest-to-reach communities. As a 501(c)(3) non-profit organization, we advance this mission by building and applying technology that helps health workers deliver equitable care. We envision a world in which people everywhere receive quality care from trusted neighbors, and a future where technology supports us when we act as health workers. The software that Medic Mobile has been building for the last decade enables messaging, task management, diagnostic decision support, health records, and analytics for health systems that serve over ten million people.
Since 2010, Medic Mobile has made deep investments in a thoughtful and multi-faceted human-centered design practice. We count designers among our founders, board members, and executive leadership, and every new staff person at Medic Mobile receives basic training in human-centered design. We’re committed to cultivating design talent in the countries where we support healthcare systems; we currently employ designers in Kenya, Senegal, Uganda, Nepal, and the United States. You can read more about our design practice on our website or in a forthcoming research article that reflects on the last decade of design at Medic.
In 2018, recognizing the need for shared tools and infrastructure, Medic Mobile and our partners launched the Community Health Toolkit (CHT). The CHT is an open source project for community health, and it includes software frameworks and applications, resources and guides to help build with and use the tools, and spaces for community collaboration and support. We now seek to hire a Product Designer who can play a leading role in this community.
Type of employment: Full-time
Location: Flexible. Medic has offices in Nairobi, Kathmandu, San Francisco and Seattle and 30% of our teammates work remotely.
As Medic’s Product Designer, you will help bring the insights from our human-centered field work into an intuitive mobile web interface. You will:
Conduct, and support others as they conduct user research to inform product design
Build and maintain a design system to guide the features and apps built by our community of developers
Support teammates with design reviews as they build prototypes and conduct acceptance testing
At Medic, creative solutions to solve complex problems are the norm. We work in environments with extreme constraints and are inspired by how technology can bridge gaps and reinvent workflows. We’re also a team of realists and shape our tools based on what is most useful and sustainable for our users and partners. Some of our users have never used a touchscreen before; others have several of their own devices. Many of our users work in low-connectivity environments. As a Product Designer, you’ll be inspired to create intuitive interfaces to help health workers feel supported, informed, and connected to their peers, managers, and patients.
You’ll be joining a distributed product team and should be comfortable working independently and collaborating in virtual space.
As our Product Designer, you:
Are highly motivated to use your design skills to improve health in hard-to-reach communities around the world
Have an excellent grasp of the principles and practice of Human-Centered Design (HCD)
Are able to conduct fieldwork to generate qualitative data, and synthesise it alongside product data to improve our mobile web application user experience
Are willing to travel internationally as needed (this varies, but generally is at least 2 weeks per quarter) and stay in simple accommodations in rural and urban settings in Africa and Asia
Demonstrate an understanding of typography and common UX patterns for mobile web applications
Are familiar with usability best practices and widely used design systems like Material Design and Ant Design
Are comfortable working with Sketch or Figma, Zeplin, Invision and photo editing software
Have a strong understanding of web concepts and technologies: HTML, CSS, responsive design
Have prior experience working on a product team
Are reliable, self-directed and resourceful, can work successfully independently
Are interested in and able to work in a multicultural, distributed, and international team setting. Flexibility to take calls outside of standard business hours is essential to working effectively across time zones.
Are a strong communicator in English
It’d be great if you also:
Are familiar with GitHub version control
Have experience designing or working in the social impact sector or with marginalized communities, particularly in rural or low-tech settings
Have experience with open source communities
Speak French, Swahili, or/and Nepali
We’ll be conducting interviews on a rolling basis.
Medic offers a competitive non-profit salary and a comprehensive benefits package. Further details will be shared with candidates who move onto first round interviews.