Located in Mt Gravatt, Apex Training Institute is a registered training organisation (RTO) that specialises in providing the fastest, most flexible vocational training in Australia.
They blend face to face, online and correspondence learning methods to give their Trainees nationally recognised certificates in the shortest time frame possible.
Apex Training Institute is the fastest and most flexible way to achieve a nationally recognised certificate. They specialise in aged care, home and community care and children's services.
A full time-opportunity exists for a friendly, enthusiastic IT professional to administer and maintain their software management systems and provide IT support to their staff and students. They are seeking someone to be responsible for all IT and technology related issues in the office in order to free up time for admin and support staff to allow them to perform their duties by eliminating, automating and/or performing required administrative tasks. They are seeking applicants able to work remotely from Monday to Friday from 2:00 a.m. - 10:00 a.m (Kenyan time) which is 9:00 a.m. - 5:00 pm. (Brisbane Australia time).
Apex Training Institute uses Salesforce, Wisenet (an Australian based Student Management System) and Moodle as the cornerstone programs in their business and the successful candidate will be required to develop custom solutions to perform tasks and activities required by the company. This role will see you providing efficient IT service and support to staff and students via modes of communication such as online, webinar, telephone and email.
Administer and develop CRM (Salesforce), Learning Management System (Moodle), and Student Management System (Wisenet).
Identify and eliminate malware, viruses and any other security breaches or issues that might jeopardize the security of Apex Training Institute students and staff.
Perform security audits of all their software, hardware and cloud solutions. Put policies, procedures and tools in place to maximise the security of staff and students.
Provide an exceptional level of service and support to staff and students and to resolve their enquiries in a professional, friendly and efficient manner.
Take responsibility for setting class timetables and managing resources required for classes and assessment sessions.
Manage Google Apps.
3 - 6 years demonstrated experience in an IT role, particularly maintaining systems and providing administrative support.
Experience with Moodle and /or Salesforce CRM systems is a MUST.
Competent with hardware and software security.
Competent with CMS and Google Apps.
Does this sound like you?
To be successful in this role, you will need:
Excellent verbal & written communication & interpersonal skills.
Ability to work autonomously and effectively without direction. A self-starter who is able to take initiative and finds the opportunity in every problem.
Attention to detail.
A great team-player and comfortable working in a multicultural environment.
Ability to take management objectives and break them into milestones
Good time management and project management skills